Term and Conditions

Welcome to Penn Daiwa Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium fishing equipment. By accessing our site and making purchases, you agree to these terms in full. If you disagree, please refrain from using our services.

1. Our Customers

Penn Daiwa Shop caters to passionate anglers worldwide who appreciate high-quality fishing gear for various techniques including:

• Baitcasting
• Carpfishing
• Pole fishing
• Spinning
• Surfcasting
• Trolling

Our products are designed for both recreational and professional fishermen who demand reliability and performance from their equipment.

2. Website Use

2.1 Access

You may use our website for lawful purposes related to fishing equipment purchases and information. You must not:

• Use our site in any way that causes damage or impairs accessibility
• Engage in data scraping, hacking, or other unauthorized activities
• Misrepresent your identity or provide false information

2.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Penn Daiwa Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Orders & Payments

3.1 Order Process

When you place an order:

• You’re making an offer to purchase which we may accept or decline
• We’ll confirm receipt of your order by email
• Orders are processed within 1-2 business days (excluding weekends/holidays)

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices and correct pricing errors.

4. Shipping & Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: via EMS for orders over £50 (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary due to customs processing. We ship worldwide except to some Asian countries and remote locations.

4.2 Delivery Responsibilities

Once items leave our warehouse, risk passes to you. You’re responsible for:

• Providing accurate delivery information
• Checking items upon delivery for damage
• Reporting any delivery issues within 48 hours

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unused and in original packaging with tags attached
• You have original proof of purchase
• You’ve contacted us first at [email protected]

5.2 Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

• Personalised fishing equipment (custom-engraved rods/reels)
• Opened terminal tackle (hooks, swivels, etc.)

5.3 Refund Process

Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.

6. Product Information

6.1 Product Descriptions

We strive for accuracy in product descriptions, but:

• Images are for illustration and may differ slightly from actual products
• Specifications may change without notice
• Colors may vary due to monitor settings

6.2 Product Use

Our fishing equipment is designed for its intended purposes. You agree to:

• Use products safely and as intended
• Follow all manufacturer instructions
• Assume responsibility for proper use

7. Liability

7.1 Our Responsibility

Penn Daiwa Shop is responsible for:

• Providing products as described
• Processing orders promptly
• Addressing genuine defects or errors

7.2 Limitations

We’re not liable for:

• Indirect or consequential damages
• Issues beyond our reasonable control (e.g., natural disasters)
• Improper product use or modification
• Third-party actions (e.g., shipping carriers)

8. Privacy

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your data.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these Terms:

Penn Daiwa Shop
73 Highertown
Truro, GB TR8L 6LX
Email: [email protected]