At Penn Daiwa Shop, we’re as passionate about getting your fishing gear to you as you are about using it. Whether you’re preparing for surfcasting adventures or selecting the perfect baitcasting reel, we ensure your equipment arrives promptly and in perfect condition.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your fishing gear to you:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote locations.

Returns & Exchanges

Just as you carefully select your fishing technique for the conditions, we want you to have exactly the right gear for your angling adventures. If something isn’t quite right, our straightforward returns process will have you back on the water in no time.

Key Return Information

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with tags attached
  • Original proof of purchase required
  • Refunds processed within 5-7 business days after we receive your return

Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

  • Personalised fishing equipment (custom-engraved rods or reels)
  • Opened terminal tackle (hooks, swivels, or other small items where packaging has been opened)

How to Return an Item

Follow these simple steps to return your fishing gear:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return.
  2. Wait for approval – Our fishing enthusiasts will review your request and send return instructions within 48 hours.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return using a trackable shipping service to:
    Penn Daiwa Shop Returns
    73 Highertown
    Truro, GB TR8L 6LX
  5. Notify us once shipped by replying to your return approval email with the tracking information.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, standard shipping fees will apply to the replacement item.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll send you an email notification. Your refund will be processed to your original payment method within 5-7 business days.

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account – just as fish sometimes take their time biting!

Damaged or Defective Items

If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover return shipping costs.

Exchange Process

To exchange an item for a different size, model, or product:

  1. Follow the standard return process above
  2. In your initial email, specify the replacement item you’d prefer
  3. Once we receive your return, we’ll process your exchange
  4. You’ll be responsible for any price difference and additional shipping costs

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return Request for Order #[Your Order Number]

Dear Penn Daiwa Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name]
Product SKU: [If available]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

For exchanges, I would like: [Specify replacement product if applicable]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our team of fishing enthusiasts is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond as promptly as we ship your fishing gear!

Remember: Just like adjusting your fishing technique to the conditions, we’re here to help you get exactly the right gear for your angling adventures.