Privacy Policy

At Penn Daiwa Shop (“we”, “us”, or “our”), we value your trust as much as you value your fishing gear. This Privacy Policy explains how we collect, use, and protect your personal information when you visit penndaiwashop.com (the “Site”). Just as you rely on premium equipment for your angling success, you can rely on us to handle your data with the same level of care and precision.

1. Information We Collect

We collect information that helps us provide you with the best fishing equipment shopping experience:

• Personal Details: Name, email address, shipping address, and contact number when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateways) or PayPal account information. We never store full card details on our servers.
• Order History: Records of your baitcasting rods, surfcasting gear, and other purchases to improve our service.
• Technical Data: IP address, browser type, and device information to optimize our Site for all anglers.
• Communication Records: Any correspondence with our team of fishing enthusiasts.

2. How We Use Your Information

We use your data with the same precision you’d use when selecting your fishing gear:

• Process your orders for carp fishing poles, spinning reels, or trolling equipment
• Provide customer support from fellow fishing enthusiasts
• Improve our product offerings and website functionality
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance security (with the same vigilance you’d use to secure your tackle box)
• Comply with legal obligations

3. Data Sharing & Disclosure

We treat your data like prized catch information – we don’t share it unnecessarily:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services – all held to strict confidentiality.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same dedication you’d protect your premium Daiwa or Penn equipment:

• All transactions use 256-bit SSL encryption
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited access to personal data within our organization
• Data retention only as long as necessary for business or legal purposes

While we implement these robust measures, no internet transmission is 100% secure. We encourage anglers to use strong passwords and protect their login details.

5. Your Rights

You have control over your personal information, just as you have control over your fishing setup:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Restriction: Limit how we use your data
• Objection: Opt-out of certain processing activities
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, just as promptly as we ship your fishing gear.

6. Cookies & Tracking Technologies

Our Site uses cookies – small files that help improve your browsing experience, like the right lure helps improve your catch rate:

• Essential Cookies: Necessary for the Site to function (e.g., shopping cart)
• Performance Cookies: Help us understand how anglers use our Site
• Functional Cookies: Remember your preferences (like your favorite fishing category)
• Advertising Cookies: Show relevant fishing equipment ads (you can opt-out)

You can manage cookies through your browser settings, though this may affect Site functionality.

7. International Data Transfers

As we serve anglers worldwide (excluding certain Asian countries and remote regions), your data may be transferred outside your home country. We ensure such transfers comply with applicable data protection laws and maintain adequate safeguards.

8. Children’s Privacy

Our Site is not designed for anglers under 16. We don’t knowingly collect children’s data. If a parent discovers their child has provided us information, please contact us immediately.

9. Policy Updates

We may update this policy occasionally, just as fishing techniques evolve. Significant changes will be notified on our Site. Continued use after changes constitutes acceptance.