Welcome to our FAQ section, where we answer your most common questions about our specialist fishing equipment and services. Whether you’re a seasoned angler or just starting your fishing journey, we’re here to help you make the most of your Penn Daiwa Shop experience.

About Our Products

What types of fishing equipment do you specialise in?
We specialise in premium fishing gear for various angling techniques including baitcasting, carpfishing, pole fishing, spinning, surfcasting, and trolling. Our selection caters to both freshwater and saltwater fishing enthusiasts.
Are your products suitable for professional anglers?
Absolutely! We take pride in offering high-quality, specialist equipment that meets the demands of professional fishermen and serious anglers. Our products are designed for performance in diverse fishing conditions.
Do you offer equipment for specific fishing environments?
Yes, our range includes gear suitable for local waters, offshore fishing, and everything in between. From carp fishing in lakes to surfcasting on coastal shores, we’ve got the right tools for your preferred fishing environment.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure payment processing to ensure your financial information is protected. We don’t store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). During peak fishing seasons (spring and early summer), we recommend ordering 1-2 weeks earlier than normal.
Do you ship internationally?
Yes, we ship worldwide except to certain Asian countries and remote regions. Please note that customers are responsible for any applicable customs fees or import duties.
How are fishing rods packaged for shipping?
We use sturdy rod tubes to ensure your fishing rods arrive in perfect condition, ready for your next angling adventure.
Can I track my order?
Yes! Standard shipping includes full tracking from dispatch to delivery. Free shipping includes basic tracking information. You’ll receive tracking details when your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your delivery. Items must be unused and in their original packaging. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our team of fishing enthusiasts is ready to help! Email us at [email protected] for any questions about our products, orders, or shipping.
What are your business hours?
Our team operates during standard UK business hours, Monday through Friday. We aim to respond to all inquiries within 24 hours.
Where is your company located?
Penn Daiwa Shop is based at 73 Highertown, Truro, GB TR8L 6LX, maintaining the personal touch of our Cornish roots while serving anglers worldwide.

Didn’t find the answer you’re looking for? Our knowledgeable team is always ready to assist fellow anglers. Drop us a line at [email protected] and we’ll help you get back to what really matters – your next great catch!